To register your product online, either navigate to Product Registration located under Support or click here to submit the form.

Product documentation can be found in our Manuals & Documentation.

First, visit Manuals & Documentation to consult the User Manual & Quick Start Guide to ensure your product is set up correctly. If the problem persists, please call us at 800-409-7802 or email us at support@novuspowerequipment.com.

You can submit a request to purchase parts here.

NOVUS products are covered by a two (2) year limited warranty against defects in materials or workmanship when used for ordinary and normal consumer purposes. For commercial, rental, or other non-consumer use, the warranty period is ninety (90) days. Complete warranty terms and conditions are provided in the product’s Operator’s Manual and are also available for download on this website. If you believe your product has a warranty-related issue, please contact NOVUS Customer Support at 800-409-7802. A representative will be available to assist you with the warranty process and determine the appropriate next steps.

Your NOVUS product is backed by a 2-year warranty, along with free lifetime technical support, parts coverage, and nationwide customer service from our dedicated US-based experts.

Returns are subject to the return policy, terms, and conditions established by the authorized retailer from which the product was purchased. Return policies may vary between retailers and may include different eligibility requirements, time limits, fees, or other restrictions. Before purchasing, or if you need to return a product, please review the return policy of the specific retailer where the purchase was made. If you have questions regarding a return or need assistance determining the appropriate next steps, please contact NOVUS Customer Support at 800-409-7802 or email support@novuspowerequipment.com.

We currently ship within the United States only (Not available in Alaska, Hawaii, or California).

If you would like to confirm delivery availability for your location, please feel free to contact us.

Standard shipping typically takes 3 business days for delivery after your order has been processed and dispatched. For larger items, delivery may take 5-8 business days. Delivery times may vary depending on your location and carrier conditions.