Refund policy

Effective Date: 9/2026

NOVUS Performance Products are backed by a 30-day return policy. You have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, with all original accessories, components, manuals, and packaging, when applicable. The product must not have been modified, improperly used, or damaged due to misuse, abuse, or failure to follow the product instructions. You’ll also need your order number or other proof of purchase.

How to Start a Return

To start a return, please contact NOVUS Customer Support at support@novuspowerequipment.com and provide your order number and details about the product you wish to return.

Our Customer Support team will review your request and confirm the condition of the product and its return eligibility. If your return is approved, we will issue a Return Merchandise Authorization (RMA) and send you a return shipping label, along with instructions on how and where to send your package.

Please do not send your product back to us without first obtaining an approved RMA. Items sent back without an approved RMA may not be accepted.

NOVUS Return Warehouse:
W225N16708 Cedar Park Court
Jackson, WI 53037
USA

For eligible returns of products purchased directly from the NOVUS website, NOVUS will cover the return shipping costs and any applicable restocking fees when the return is not caused by the customer. If a return or product damage is caused by the customer, an applicable restocking fee may be charged.

You can always contact us at support@novuspowerequipment.com if you have any questions about returns.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and determine the appropriate resolution.

Exceptions / Non-Returnable Items

Certain types of products are not eligible for return for the following reasons:

· Products that have been modified, improperly used, or damaged due to misuse, abuse, or failure to follow the product instructions.

· Used products that are regulated as hazardous materials for shipping purposes (e.g., items containing fuel, batteries, or pressurized components).

In cases where a return is approved as an exception, the customer will be responsible for return shipping costs, and a restocking fee between 20%–50% may apply if the item is non-resalable. Non-resalable items include products that have been used, have damaged packaging, or show signs of wear such as scratches.

Returns may also be refused if the product is not returned in accordance with the approved return instructions or if it is returned without an approved RMA.

Please contact support@novuspowerequipment.com if you have questions about whether your specific product is eligible for return.

Sale items and gift cards are non-returnable.

Exchanges

The fastest way to ensure you get what you want is to return the original item, if eligible, and once the return is accepted, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@novuspowerequipment.com.